A return shipment is the process of sending goods back to their original shipper or supplier after they have already been delivered to a consignee. This could happen for a variety of reasons such as repair, replacement, temporary export, or when goods are not accepted by the customer.
With the new return shipments feature in your shipping portal, this process becomes more seamless and efficient. You can create returns that mirror the original shipment details, saving time and reducing errors. Depending on your needs, you can select:
Single-leg return: For international returns where goods are sent back directly.
Multi-leg return: For hub returns, where goods go through an intermediary hub before returning.
By linking the return shipment to the original one, much of the required information is prefilled, ensuring smoother customs processing , faster approvals, and more accurate documentation for taxes and duties.
How to Use Return Shipments
Using the return shipment feature is simple and follows a structured process:
Identify the Original Shipment
Indicate whether the original shipment was handled by your provider.
Search, filter, or browse to find the shipment you’d like to return.
Select it (with the option to go back and correct mistakes if needed).
Select Commodities and Quantities
Choose which items from the original shipment you want to return.
You can select some or all, but cannot exceed the original shipped quantities.
Review and Prefilled Information
Shipment details, shipper, and consignee information are automatically swapped for the return.
Review HS codes, commodity descriptions, and shipping details.
Choose the Return Reason
Options include:
Return after repair (with or without repair costs)
Return after temporary export
Return after permanent export
For repairs, specify costs or upload warranty evidence if no charge was incurred.
Provide Supporting Documentation
Upload any required documents such as repair invoices or warranty agreements.
Your documentation will be reviewed before the waybill is issued.
Finalize and Schedule Pickup
Add your customer reference if needed.
Confirm your rate, create the shipment, and schedule pickup as normal.
